Join Our Team: Head of Operations
Help communities thrive. Build stronger connections. Make a lasting difference.
The Head of Operations will provide strategic leadership and oversight of HEY Smile Foundation’s governance arrangements, organisational systems and infrastructure, human resources and culture, and buildings and facilities. The role will ensure Smile has the people, processes, controls and resources to deliver its purpose reliably and respond confidently to future opportunities.
Working closely with the CEO and senior leadership team, the postholder will translate organisational strategy into a clear operational plan, strengthen accountability and lead improvements across the charity. They will provide the CEO and trustees with timely information, assurance and practical recommendations on operational performance, capacity and risk.
This is a senior leadership role combining strategic oversight with the ability to secure delivery through colleagues, managers and specialist providers. The postholder will establish clear responsibilities, standards and reporting, intervening directly where necessary and building capacity so that routine delivery does not depend on the CEO.
Job title: Head of Operations
Reports to: CEO
Base/Location: Smile operational bases, with travel as required; contractual base to be confirmed
Salary scale: £43,000
Working Hours: 37.5 hours per week
Contract Duration: Initial one-year fixed-term contract
Closing date: Saturday 30th October 2026
Application sift: Monday 2nd November 2026
In person Interviews: Tuesday 10th November 2026
We are committed to creating an inclusive workplace and welcome applications from individuals from all backgrounds and communities.
If you are passionate about supporting people, strengthening communities and helping local organisations flourish, we would love to hear from you.
Join us and help create stronger, more connected and resilient communities across our region.
